Get help from SkillSystem Assistance

Ask a clear question

1. Open /workspace and use the SkillSystem Assistance chat, or select SkillSystem Assistance under Develop in the workspace menu.
2. Tell it what you are trying to do, for example: How do I open a lesson? Where can I find my performance plan? How do I update my profile?
3. Ask for numbered steps and a link to the relevant user guide. Open the linked guide or service to carry out the action yourself.

Understand the answer

Assistance can refer to the same user-guide articles you read here when explaining how to navigate SkillSystem. It can also use the authorised personal context supplied to the conversation.

Guide instructions describe how a feature works. They do not prove that you have access, have completed an activity or have received approval. Read the status in the relevant module for your actual record.

Bold text, headings and lists make replies easier to follow. You can revisit your saved conversation or ask a follow-up question when a step is unclear.

Know when to ask a person

Use Conversations to contact the authorised people supporting your learning or work. Ask an administrator about membership and permissions, and your trainer or mentor about review decisions.

For unresolved technical problems, open /support/tickets and describe the feature and error. Never include a sign-in link, password, payment PIN or another person's private details.