TOPSKILLS LAB LIMITED

SkillSystem Terms of Use

Version: 1.0 Effective date: 1 October 2026 Last updated: 4 October 2026

1. About these Terms

These Terms govern access to and use of SkillSystem, the online and mobile training platform owned and operated by Topskills Lab Limited (“Topskills”, “we”, “us” or “our”), and related learning services. SkillSystem is available through skillsystem.live and its mobile applications.

“You” means a learner, trainer, mentor, facilitator, contributor or authorised institutional representative using the Services. A “contributor” is a person or organisation providing programme content or delivery services. A “programme” is a structured learning offering and its associated materials, activities and assessments.

We make these Terms available before requesting acceptance. By accepting them, you agree to comply with them. Anyone accepting on behalf of an institution must have authority to do so. Our Privacy Notice explains how we process personal data; accepting these Terms does not constitute consent to optional marketing or other processing requiring separate consent.

2. Accounts and access

Provide accurate joining and account information, keep sign-in details secure and use only access you are authorised to hold. Tell us promptly about suspected unauthorised access. Enrolment may depend on approval, payment, sponsorship or programme-specific eligibility requirements disclosed to you.

Access applies to the period, programmes and features stated in your purchase, sponsorship or institutional arrangement. Buying access does not transfer ownership of the platform or programme content and does not imply lifetime access unless expressly agreed. Children may participate only under appropriate age, parental or guardian and programme arrangements required by law.

3. Learning participation and conduct

Participate respectfully, follow channel rules and submit authentic work. Do not harass others, impersonate another person, disclose confidential information without authority, upload unlawful or infringing material, interfere with platform security or redistribute programme content without permission.

Some activities require evidence of practical learning and trainer approval before completion, certificates or specified resources become available. The relevant requirements will be explained in the programme. Participation does not guarantee employment, promotion, earnings or a professional qualification unless a specific authorised offering expressly provides otherwise.

4. Ownership of programmes and contributed training content

Programmes developed for or contributed to SkillSystem under Topskills’ contributor arrangements are owned by Topskills Lab Limited. All training content contributed by trainers, mentors, facilitators or other programme contributors is to be owned by Topskills, subject to completion of the required written transfer of rights and any rights that cannot lawfully be transferred.

Contributed training content includes programme structures, modules, lessons, videos, audio, slides, written materials, assessment tools, templates, exercises and other resources supplied for incorporation into a programme.

Before publication, each contributor must enter into a written contributor agreement signed by the relevant rights holder. That agreement will identify the contributed works and assign to Topskills the transferable economic rights, including rights to reproduce, host, distribute, communicate, adapt, update and incorporate the content into learning offerings, to the extent permitted by law. It will address the scope, duration, territory and agreed consideration for the transfer. Contributors must obtain any necessary rights from co-authors or other rights holders.

Authorship and other non-transferable moral rights remain protected under applicable law. Topskills’ ownership does not entitle it to misrepresent authorship or use a person’s identity in ways contrary to applicable privacy, personality or other legal rights.

Contributors must disclose any third-party or pre-existing material they do not own or cannot assign before submitting it. Such material may be used only under a written licence approved by Topskills; no contributor can transfer rights they do not hold. Topskills’ independently created programme structure and replacement materials remain its property.

5. Contributor exit and programme continuity

The departure, resignation, disengagement or replacement of a trainer, mentor or contributor does not, by itself, discontinue a programme or remove it from SkillSystem. The programme is retained by Topskills.

Topskills may appoint replacement trainers, continue delivery and update or replace materials to preserve the programme and learners’ progress. A contributor’s exit does not automatically revoke rights already validly assigned to Topskills or require removal of the programme.

The contributor must cooperate with a reasonable handover of programme materials, relevant learner feedback and outstanding delivery responsibilities, subject to privacy and confidentiality obligations. Payment rights accrued before exit and any continuing entitlement are governed by the programme’s contributor agreement; exit does not automatically create or extinguish a right to future revenue.

6. Requests to remove a contributor’s material

A mentor, trainer or other contributor who wants specific contributed material, such as a video, removed from active learner access must send a written request to support@topskillslab.com identifying the material and proposed removal date.

Topskills will arrange removal of the identified material through a planned transition that gives it sufficient reasonable time to develop, obtain and publish suitable replacement content. The parties will agree and record a reasonable transition period and target removal date, taking account of the material’s importance, active learners, scheduled sessions and the work needed to replace it. Removal must be managed so that learning continuity is protected as far as reasonably possible.

During the lawful transition period, the existing material may remain available for delivery to affected learners. Topskills will keep the contributor informed and complete removal from active learner access in accordance with the agreed transition. Contributors must not unilaterally delete materials, disable access or disrupt a programme.

Removal of a particular item does not discontinue the programme or return assigned ownership to the contributor. Any limited archival retention must have a lawful purpose and appropriate access restrictions. Where continued use is unlawful, infringes third-party rights or presents an urgent safety or privacy concern, Topskills will restrict or remove the affected material promptly and arrange replacement; learning continuity does not justify unlawful use.

7. System access charges and programme fees

Topskills may charge for access to SkillSystem. A programme contributor may also charge a programme fee, subject to agreement with Topskills. The agreed programme fee will be added to the programme’s pricing.

System access charges and programme fees are distinct, although they may be collected together. Before payment, the applicable offer or checkout will disclose the total payable, what it includes, relevant taxes or transaction charges, access period and any recurring-payment terms. We will not introduce an undisclosed programme charge after you have committed to a purchase.

Topskills and the contributor will agree in writing how programme fees are distributed between them. These arrangements vary from programme to programme; there is no universal revenue-sharing percentage. Each agreement should state the allocation, treatment of taxes, payment-provider charges, refunds and discounts, reconciliation arrangements and settlement timing. A contributor cannot unilaterally set or change Topskills’ charges or payment obligations.

8. Payment methods and agreed alternative arrangements

The full fee may be processed through Topskills’ checkout, or through another payment process agreed between Topskills, the contributor and the learner or paying institution, as applicable.

An alternative arrangement must be authorised by Topskills and documented before payment. It must identify the amount, recipient, payment method, proof of payment, access entitlement, responsibility for receipts and refunds, and how any amounts due to Topskills or the contributor will be settled. Payment through an authorised alternative process does not change programme ownership or the agreed fee distribution.

Do not pay a personal account or follow an informal payment request unless Topskills has confirmed that arrangement. Contact support if you are unsure. Access may require payment confirmation. If a transaction is delayed or appears unsuccessful, contact support with its reference before paying again.

9. Cancellations, refunds and changes to delivery

Applicable cancellation, refund, rescheduling and access-expiry conditions will be disclosed before purchase or set out in the relevant institutional agreement. They remain subject to mandatory legal rights. These Terms do not impose a blanket prohibition on refunds.

If Topskills cannot provide a paid service as agreed, we will explain the available remedy, which may include replacement delivery, rescheduling, an access extension or an appropriate refund, subject to the circumstances and applicable law. A trainer’s exit alone does not cancel a programme where Topskills continues to provide the agreed service through a suitable replacement.

Changes to agreed fees apply prospectively and will be communicated before the relevant purchase or renewal. These Terms do not authorise an automatic recurring charge without the necessary disclosure and authorisation.

10. Learner work and permission to use materials

Learners retain ownership of their original assignments, personal contributions and evidence of learning. Submission gives Topskills the permission reasonably needed to host, display to the intended programme audience, assess and administer that work. It does not automatically assign a learner’s original work to Topskills.

If a learner’s work is to become programme content owned by Topskills, that requires a separate contributor arrangement and any necessary written assignment. Identifiable learner work, recordings and testimonials will not be used for publicity without the appropriate permission and lawful basis.

Programme materials are provided for your authorised learning use. Downloading a resource where permitted does not allow you to sell it, publish it, share account access or incorporate it into another commercial training offering without Topskills’ written permission.

11. Availability, moderation and ending access

We take reasonable steps to operate the Services reliably, but maintenance, technical failures or external-service issues may cause interruptions. Where practical, we communicate material interruptions and take reasonable steps to restore access.

We may restrict content or suspend access where reasonably necessary to address a breach, security concern, unlawful activity or an expired access entitlement. Where appropriate, we explain the reason and provide an opportunity to respond or remedy the issue. Urgent protective action may be taken first. Any payment or refund consequences remain subject to the applicable agreement and law.

You may request account closure through support. Handling of personal data and any necessary retained records is explained in the Privacy Notice. Closing an account does not reverse valid programme-content assignments or remove obligations already accrued.

12. Responsibility, disputes and updates

Each party remains responsible for its own obligations under these Terms and applicable law. Nothing here excludes rights, duties or liabilities that cannot lawfully be excluded. External services may have their own terms; we identify relevant payment or service arrangements where applicable.

Kenyan law governs these Terms, subject to any mandatory protections applicable to you. Contact support to seek resolution of a dispute. If it remains unresolved, the parties may agree to mediation or use the courts or other competent forums available under law. These Terms do not require mandatory arbitration.

We may update these Terms and will communicate material changes and their effective date. Changes will not retrospectively alter completed purchases, accrued payment rights or signed ownership and revenue-sharing arrangements without the required agreement. We obtain renewed acceptance where appropriate. The dates above do not establish that any person accepted these Terms on an earlier date.

A signed contributor agreement governs the specific content transfer, revenue distribution and transition arrangements for that contributor. A programme or institutional agreement governs its expressly agreed delivery and payment terms. Such agreements must be read together with these Terms and cannot override mandatory law.

13. Contact

Topskills Lab Limited Email: support@topskillslab.com Telephone: +254708115433 Postal address: P.O. Box 14089-00400, Nairobi, Kenya Physical address: Limuru Road, Nairobi, Kenya Platform: https://skillsystem.live Company website: https://topskillslab.com