For everyone
Get help and protect your account
Resolve access, updates, missing work and payment questions safely.
A module or record is missing
- Confirm you are signed in with the approved account.
- Check the organisation and active role. A private task or candidate may be visible only to the authorised person.
- Refresh or reopen the browser experience. Confirm your Android version if you use an APK.
- Ask your administrator to check membership, programme assignment or the specific permission.
A save failed or a record changed
If another person changed the record, reload it and review the latest state before editing again. If a connection drops, check whether your action was recorded before resubmitting.
For withdrawals, check Withdrawals and your available balance before making another request. Do not send the same payment instructions repeatedly to unrelated people.
An email or payment is missing
Check Notifications, spam/junk and the account email. Ask the administrator to inspect the email log if needed.
For a withdrawal, read its status, notes, fees and reference. The normal 2–5 business-day deposit period starts after approval. Contact support with the request reference if the payment remains missing. Never include a PIN or password.
Protect private information
Keep sign-in credentials, mobile PINs and private completion links to yourself. Sign out on shared devices.
Share only authorised learning and work evidence. Use restricted links for client or staff information. Submit payment details only through the signed-in withdrawal form.
When asking for help, provide the module, workspace, error wording and approximate time. Redact private account and banking details from screenshots.
Ask SkillSystem Assistance to talk you through this guide.
Ask about this guide →Still unsure? Your administrator or mentor can help. You can also contact SkillSystem support. Never include a password or payment PIN.